How and when a complaint can be made to the legal ombudsman

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  • How and when a complaint can be made to the legal ombudsman

We will need 14 days to deal with your complaint. If you think that we have not satisfactorily resolved your complaint after you have given us 14 days to do so, you may have a right to complain about our service to the Legal Ombudsman. The Legal Ombudsman will need to know that you have received a final response from us, then only can you bring your complaint to them. There are rules that set out what the Ombudsman investigates and how they do it. The Legal Ombudsman is an independent complaints body separate from us.

There are time lines regarding when you should go to the Ombudsman:

  • you will need to bring your complaint to the Legal Ombudsman within 6 months from the date of our final decision and
  • No more than 6 years from the date of act/omission; or
  • No more than 3 years from when you should reasonably have known there was a cause for you to complain about our services


If you want to complain about our fees, you might be able to apply for an assessment under Part III of The Solicitors Act 1974.If you  take the route of  requesting for the  court to  assess our fees then the Legal Ombudsman might not deal with your complaints regarding our fees.

How to get in touch with the Legal Ombudsman

General Enquires Team: 0300 555 0333

Calling from overseas: +44 121 245 3050         

NGT Lite: 18001 0300 555 0333    

Minicom text phone:     18002 0300 555 0333

Postal adress : Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

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